IT Strategy

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IT Strategy focuses on strategic IT issues; on how to make IT work for businesses and improve company performance alongside examining ways of exploiting the full potential of information systems from existing and new IT products.

 

Services

Optimize investments, transform capabilities and achieve greater business value from IT.

 

Client Successes

Mental Model helps clients around the globe raise their performance to new heights.

 

Process Performance & Innovation

Process Performance & Innovation

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Mental Model explores how unique, analytical approaches and methodologies can be leveraged to address key business priorities by improving the key processes underlying these issues. Read the latest thinking from the Process Performance & Innovation service line about capabilities that are critical to achieving high performance.

 

Services
Learn more about our end-to-end, process-based approaches and methodologies to address key business priorities - such as cost competitiveness, differentiation, and growth - by improving key processes and, ultimately, by helping clients achieve high performance.

 

Client Successes
Companies throughout the world work with Mental Model to improve key processes. These real-life case studies provide an overview of how our Process Performance & Innovation service line consultants helped clients achieve high performance through analytical approaches and methodologies.


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Customer Relationship Management

Customer Relationship Management

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Customer Relationship Management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales related activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new customers, nurture and retain those the company already has, entice former customers back into the fold, and reduce the costs of marketing and customer service.

 

Services

Mental Model offers services to help clients achieve mastery in marketing, delivered through discrete consulting projects solutions or through end-to-end transformational programs, depending on business needs.

 

Client Successes

Companies throughout the world work with Mental Model to move to the next generation of Marketing Transformation while maximizing existing capability.


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Business Performance Management

Business Performance Management

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Business Performance Management (BPM) is a set of management and analytic processes that enable the performance of an organisation to be managed with a view to achieving one or more pre-selected goals.

Business Performance Management consists of a set of management and analytic processes, supported by technology, that enable businesses to define strategic goals and then measure and manage performance against those goals. Core BPM processes include financial planning, operational planning, consolidation and reporting, business modeling, analysis, and monitoring of key performance indicators linked to strategy.

 

Services

Mental Model's Business Performance Management solutions can help organizations dramatically improve their ability to organize, integrate and analyze a wide range of financial, operational, competitor and marketplace information to deliver sustainable high performance.

 

Client Successes

Our global clients span a broad spectrum of industries and include leaders in communications, financial services, consumer goods, pharmaceuticals, chemicals, and utilities.


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